Checking on a package that claims to have been delivered but not received

1. IIf tracking shows your item(s) as delivered but you can’t find them, check your designated safe location, see if any neighbors have received it, or contact the carrier, as some may deliver until 10 PM. Please check our Carrier Contact Information.
2. Make sure to confirm that the shipping address in your order confirmation is correct. If it is, please proceed accordingly.
   
   1. Look for a notice of attempted delivery or check if a postcard has been left by your local post office.
   2. Look around the delivery location for your package.
   3. See if someone else accepted the delivery unless you have health or safety concerns about doing so.
   4. Check your mailbox or wherever else you receive mail. Some packages travel through multiple carriers.
   5. Porch
   6. Garage
   7. Exterior doors and any locations where the package could be placed, especially one that's out of view of the street, such as under a mat or near a back entrance.
   8. Building's front desk, reception area, or receiving area.
   9. Wait five business days. In rare cases, packages may say delivered up to five business days before arrival.
   10. If you haven't received your package, contact us within 30 days of the expected delivery. We'll do everything we can to help.
3. Important: Once your package is handed off to the local post office, we no longer have any control over it, as they operate independently and will rely on the delivery information provided on their website.
   1. Please call your local post office for assistance. Please check our Carrier Contact Information.

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If you require further assistance, submit a ticket here. We will respond within 48 hours.