Can I make changes to my order?

No Tracking Number Yet

1. If you have not yet received your tracking number by email, please fill out our Contact Form page to get in touch with us. We will reach out to our Fulfillment Center to check if a modification is possible. Expect an update within 24 to 48 business hours regarding the status of your request.

The Tracking Number Has Been Emailed

1. If the shipment status indicates either “Label Created” or “Shipment Notification Sent,” please contact us through our Contact Form page. We will check with our Fulfillment Center to see if it’s possible to modify the order. You will be updated within 24 to 48 business hours regarding whether the modification can be made.
2. We appreciate your understanding that if the shipment status has moved beyond “Label Created” or “Shipment Notification Sent,” we can’t guarantee the ability to cancel the parcel, as it has already left our Fulfillment Center and is currently in transit. However, we will do our utmost to assist you in any way we can.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.