I want to seek a refund for the product I ordered

Dissatisfied

1. Our Product Research Team has spent considerable time sourcing products that we think our customers will genuinely enjoy. These items are chosen based on their alignment with current trends and consumer demand.
2. We appreciate your understanding that managing a small business involves various expenses. Therefore, we encourage our customers to conduct thorough research before purchasing. If you determine that our product does not align with your needs, we suggest that you refrain from placing an order.
3. While we understand that you may not be completely satisfied with your purchase, we must inform you that operational expenses have already been incurred. Consequently, all sales are deemed final, and we are unable to issue refunds.

Incorrect Item

1. An incorrect item means that you received a product that is entirely different from what was displayed on our website.
   • Example 1 [Will be replaced]: You ordered a dress and you received a pair of shoes.
   • Example 2 [Will be replaced]: You ordered lipstick and you received mascara.
   • Example 3 [Will NOT be replaced]: You ordered a weighted plushie and you feel that it's not weighted.
     • As a small business, we are committed to providing thorough product information to help customers make informed choices regarding their purchases.
   • Example 4 [Will NOT be replaced]: You ordered a jacket in size large and you feel that you received a size small.
     • Our goal is to give customers all the necessary details so they can decide whether to proceed with their order or cancel it if the product does not align with their needs.
2. We will generate a replacement order using the same shipping method as your original order.
   • To assist in processing your replacement quickly, please provide three photographs of the received item from various angles.
   • If a replacement is approved, you do not need to return the incorrect item.

Items Not Received After 30 Days

1. If you haven’t received your items after 30 days (excluding items marked as delivered by the carrier, such as USPS or Canada Post), you are eligible for a free replacement.
   
   • A new order will be initiated using the same shipping speed as your original order.
2. If the tracking information shows "delivered," please reach out to your local post office for assistance. Here's a list of our most common carriers.
   • Please click here to know what tracking number should I give to my local post office.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.