The order has been returned to its original sender.

1. Occasionally, packages are sent back to us as undeliverable.
   
   1. Several factors may lead to a package being returned:
      1. The shipping address may be incorrect or outdated. Typically, the carrier will hold the package for a specified duration before returning it to us. It’s crucial to verify your address at the time of ordering.
         
         1. 1. Please click here to see a list of the most common couriers.
            2. Please click here to see if your original tracking number has been assigned a local post tracking number.
      2. If you realize the shipping address was incorrect after your order has shipped, please submit a ticket through our Contact Form page to see if a replacement can be arranged. However, please understand that all sales are final, and we do not issue refunds.
      3. If an incorrect shipping address was provided in your order and you contacted us before the order shipped submit a ticket through our Contact Form page so we can check on what would be the best approach to resolve the issue and make things right!
         1. 1. If the error is minor (for example, "Loa Angeles, CA, 90210"), your local postal service may still be able to deliver the package correctly. We recommend contacting them for assistance.
            2. If the address contains significant errors, such as incorrect street names or zip codes, we will reach out to the local post office to correct the information. If the package cannot be corrected, we will arrange for a replacement to be sent.
      4. Sometimes, our system may not recognize the format of the entered address, or the assigned carrier may not deliver to that specific address.
      5. If the address provided is restricted, such as a prison or similar facility, delivery may not be possible due to specific rules governing those locations.
      6. The carrier might attempt delivery multiple times but ultimately return the package if they cannot complete the delivery.
      7. A package may also be returned if the intended recipient refuses the delivery, particularly if they are not expecting it.
   2. Unfortunately, we cannot reship orders returned as undeliverable for the reasons mentioned above, except as noted in clause 1.1.3 above. If you wish to purchase the same items again, please place a new order on our website.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.