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Shipping
- Your order will be processed and shipped within a timeframe of 1 to 5 business days. For shipments within the U.S., delivery typically takes within 7 to 20 business days for US and 10 to 25 business days for International Shipping.
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Still within 5 business days from the order date.
- Your package is scheduled to ship within this period. If it dispatches sooner, you will receive an email confirmation that includes your tracking number sent to the address you provided during checkout.
- If you do not see your tracking number by the fifth business day, please check your Junk or Spam folders.
- If you haven't received the email, please contact us via our Contact Form page so we can check.
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Beyond 5 business days from the order date.
- Should your order not ship by the sixth business day, please be assured that our team is aware of the delay and is working with the Fulfillment Team to resolve the issue.
- We kindly ask for an additional 3 business days to update you regarding your tracking information.
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Still within 5 business days from the order date.
Delivery
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Itโs still within 7 to 20 business or 10 to 25 business days.
- Here are some reasons why tracking information may not be available:
- The initial scan of your package might only occur when it reaches a regional distribution center, which is common during busy shipping periods when packages are processed in bulk. Until the package is scanned, the carrier may not show any updates.
- The first tracking scan might not happen until the package arrives at its destination.
- There may be delays in the tracking information being updated in the system.
- Some shipments, particularly Standard International ones, may lack tracking capabilities. Rest assured, your package is expected to arrive by the 20th or 25th business day.
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Beyond 20 (for US) or 25 (for International) business days.
- In the event that no updates have occurred after 20 or 25 business days, please allow an additional 5 business days for the package to reach you. Most packages typically arrive within this timeframe.
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Beyond 30 (for US) or 35 (for International) business days.
- We understand how concerning it can be for our customers regarding their orders. Our dedicated team is closely monitoring these situations and has escalated the matter to the Fulfillment Manager for prompt action.
- We kindly request your patience as we look into this matter, and we will provide an email update within 2 to 5 business days.
- Here are some reasons why tracking information may not be available:
How are shipping and delivery dates calculated?
- We estimate delivery dates by adding the transit duration to the anticipated shipping date.
- The transit duration is influenced by the shipping option you select, calculated in business days. Typically, weekends (Saturday and Sunday) do not count unless you choose a weekend delivery option during checkout. Holidays are also factored into the transit time.
- For certain shipping dates, you may see an "order within" countdown timer, which indicates the timeframe within which you should place your order to receive delivery by the specified date. This date may change before you finalize your purchase. Your order confirmation email will contain your confirmed delivery date.
- With Free Shipping, your order should arrive within a range of 7 to 25 business days. We aim to process and ship your order in the most cost-effective manner to offer this option. If you notice a delay in the shipping of your items, please donโt worry. While we may take a little longer than expected, we assure you that your order will ship in time to arrive within the 7 to 25 business day timeframe.
Expedited Shipping
- To provide you with the most competitive pricing, we usually offer expedited shipping only occasionally.
- If available on the Shipping/Checkout page, expedited delivery is expected to be completed within 7 to 15 business days for US and 10 to 20 business days for International Shipping.
WE'RE HERE TO HELP!
If you require further assistance, submit a ticket here. We will respond within 48 hours.